Tourist Promotion and Welcome Operator - Funded Course - PAR GOL Program Campania Region
- TRACK ID 2406
- ID CREATION DATE 05/12/2022
- TYPE Long Training
- BELONGING SEP
- 23 - Tourist Services
- STATUS Scheduled
- TOTAL DURATION OF THE COURSE 300 hours
- DURATION OF THEORETICAL TRAINING IN PRESENCE AND RELATIVE LOCATIONS 0 hours
- DURATION OF THEORETICAL DISTANCE LEARNING 210 hours
- DURATION OF THEORETICAL TRAINING IN E-Learning 0 hours
- DURATION OF PRACTICAL EXERCISES AND RELATIVE LOCATIONS 0 hours
- DURATION OF INTERNSHIP 90 hours in companies with which a convention was signed
- HOURLY ALLOWANCE RECOGNIZED TO BENEFICIARIES FOR PARTICIPATION 1 Euro for each hour of actual presence
- PARTICIPATING COMPANIES
- AUTONOMOUS ASSOCIATION OF CRAFTSMEN FROM CASERTA, VIA VERDI, 84, 81100 CASERTA (CE)
- CON NOI MANAGEMENT S.R.L.S VIALE DEGLI ARANCI, 71 SORRENTO (NA)
UNITS OF COMPETENCE
Below are the units of competence that will be addressed during the course
Customer Reception and Assistance
Office Work and Secretarial Activities Management
Management of Communication and Informational, Promotional and Commercial Relationships with Clients
Collection, Selection and Cataloguing of Tourist Information
Description of the needs expressed by the production chains.
The tourist promotion and welcome operator receives and welcomes tourists and meets their informational needs regarding the services offered in the area. They engage in activities related to customer relations, ensuring proper communication and monitoring customer satisfaction. They provide tourist information regarding itineraries, places to visit, forms of entertainment, etc. They serve at facilities such as Tourist Information and Welcome Centers (IAT) or at category associations (e.g. hotelier associations) or at tourist development consortia (often publicly funded or non-profit). In carrying out their work, they coordinate with the heads of the information and welcome service, as well as with the managers of the facility where they work, taking responsibility for their tasks. They primarily work in contact with the public.